# iOS: general troubleshooting steps

> If you are getting an error message or something got stuck please try these steps that might help to fix it quickly    restart the app  try to relogin if 

Source: https://dogo.kustomer.support/en_us/ios-general-troubleshooting-steps-BkvSIpcZ3

Last updated: 2024-01-12T09:19:34.631Z

_Tags: error, bug, issue_

If you are getting an error message or something got stuck, please try these steps that might help to fix it quickly:

\- restart the app  
\- try to re-login (if you have a Dogo Account already)  
\- restart device  
\- reinstall the app (make sure that you are logged in using your email address before proceeding)

If you have problems with billing - make sure your Apple ID has a valid payment method enabled.

If you still need additional help, please click on the Settings, Contact us tab.